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How to Delete a Account?

Živile Šarkauskaite

Written by

Živile Šarkauskaite

August 2, 2023

In the fast-paced world of cryptocurrencies, efficiently managing your accounts is essential. While most exchanges make it straightforward to delete your account with a simple click of a button, others may require a different approach., a popular cryptocurrency exchange, unlike many other crypto exchanges, falls into the latter category. But when there is no delete button, the question occurs: how to delete a account?

In this article, we’ll give you a step-by-step guide to ensure a seamless experience.

Reasons to delete account is a cryptocurrency exchange that offers services for buying, selling, and trading cryptocurrencies and NFTs. However, several factors might lead you to close your account.

If you’re considering deleting your account from the platform, there can be various reasons behind your decision.

Some of these reasons include security concerns, wanting more control over your private keys, seeking access to different cryptocurrencies not available on the platform, or simply not wanting to use the platform for personal reasons.

Some of these reasons also include:

  1. Quitting your crypto journey.
  2. Closing all your cryptocurrency accounts.
  3. No longer using your account.
  4. Clearing your digital footprint.
  5. Experiencing issues with the platform’s reliability, including customer service concerns.

Additionally, some users have expressed dissatisfaction with the platform, mentioning issues with staking requirements, rewards, and costs outweighing the benefits received.

Considering these factors, carefully assess your reasons for wanting to delete your account and evaluate the associated implications before proceeding with the closure.

Before closing or deleting an account

Firstly, make sure to withdraw funds from your account, as failing to do so will result in the loss of money. However, if the amount doesn’t meet the stated minimum limit, withdrawal may not be possible. In this case, contact the support team to assist in the withdrawal process.

The same goes for cryptocurrency holdings stored on your account. The first and most crucial step before deletion is to withdraw all your funds. Otherwise, you’ll lose all your digital assets after starting an account termination process.

To do this, obtain the correct wallet address of the coin/token you wish to transfer and then, using an external wallet address, proceed to withdraw it to your other crypto wallet.

Keep in mind that even after deleting your account,’s terms and conditions state that they will retain your personal information for at least 5 years. So, be aware of this data retention policy.

Moreover, you can’t use a card without an account. Therefore, closing your account means your App Account will be inaccessible, including your Visa Card.

Additionally, there is a $50 card closure fee for converting and returning the funds to your account.

Additional risks

It is essential to understand the risks associated with deleting an account from a cryptocurrency exchange. Besides losing access to your funds, you may also lose your trading history and other data stored on your account. This may lead to tax issues.

Make sure to back up all relevant information beforehand in case something goes wrong during or after the deletion process. If you have two-factor authentication enabled, disable it before attempting deletion to avoid access issues later on.

Remember that canceling your services with also means cutting off any linked services. For instance, the Visa Card will no longer be available, along with its associated discounts, cashback rewards, and travel insurance.

A person using a phone

How to delete a account?

To successfully delete your account, follow these steps:

1. Write down the required information

On a blank sheet of paper, use a visible pen to fill out the following information:

  • Your full name
  • The date of the action (e.g., 11/8/2022)
  • Write “” as the last statement.

2. Take a photo of yourself holding the paper

Take a clear photo of yourself holding the document showing dates, names, and written on it. Ensure the photo shows your face, upper chest, and entire arm.

This is for KYC purposes and security measures to prevent unauthorized account closure attempts.

3. Contact the support team and request to close the account.

Use the exact registered email address. Otherwise, will not handle your request.

Then, send your account closure request to with the subject line “Close Account.”

In the email body, provide a few reasons explaining why you want to close the account.

After sending the email, you will need to wait for a response.

4. Receive confirmation 

Wait for a response after you send the account closure request. The support team typically responds within 24-48 hours. Please be patient during this process.

When your request is processed and your account is canceled, you will be able to delete any Crypto. com-related applications from your device.

Remember: after deleting your account, you will not be able to restore it. However, if you ever wish to use again, create a new account.

Also, note that deleting your account will not delete your data immediately. It may take some time due to compliance with government requirements and obligations in the countries where operates.

Visa card

How do I cancel my Visa card?

If you have a Visa card and want to take specific actions related to it, you have two options:

Option 1: Cancel the card if you still want to keep your account on the platform.

  1. Spend the card’s balance down to zero before closing.
  2. Send an email to the support email address with the subject line: “Close Card.”
  3. In the body of the email, explain why you’re closing your card and indicate whether you would like a refund to your fiat wallet from the card. Note that a $50 fee will be applied to cover the processing costs if you request a refund.
  4. Within 24 hours, you should receive a reply from a support representative who will take up your request from there.

Option 2: Freeze your card if it is stolen, lost, or compromised.

  1. Log onto the app card page using your Android or iOS device. Tap on the card icon.
  2. Under the Visa card section, you’ll find the option to “Freeze” the card. Tap on the freeze icon and confirm your action.
  3. You will receive a notification confirming that the card has been frozen and de-linked from your account. You will receive this notification by email or text, depending on your chosen method.

Looking for a better platform?

swissmoney is a versatile fintech solution specializing in digital financial services and connecting traditional finance and cryptocurrency worlds.

You can use your swismoney account to perform international money transfers and payments and get faster approval for raising your funds.

The best thing is that a straightforward KYC process allows you to open an account in less than 10 minutes, regardless of where you are.

Furthermore, the swissmoney site allows you to easily buy and sell cryptocurrencies in exchange for EUR and USD. Users can also transfer or accept cryptocurrencies as a form of payment.

You can also obtain a swissmoney prepaid card. It allows you to make easy and safe online purchases and in-store transactions.

In addition, the swissmoney mobile app has a user-friendly interface. It allows you to configure and operate your card, store digital assets in many currencies, check all the available balances, and perform rapid and safe currency exchanges.


What happens if I close my exchange account?

When you delete your account, you lose access to your account and all services, including trading, wallet access, and other features. Make sure to withdraw all remaining cryptocurrency balances before closing the account.

Can I delete my account for free?

Yes, you can delete your account for free.

Can I freeze my account?

No, you can only freeze your credit card. Also, charges a fee for an inactivity year period.

Can I recover a closed account on

You can only delete your account permanently. If you need to use the platform again, create a new account as a new user.

How long does it take to delete a account?

The time it takes to terminate your account on might range anywhere from one day to several days, depending on when you make the request. Also, be aware that you may deactivate your account only by sending an email.